Contact Us



After normal business hours, report emergencies through the (941) 792-8811 number by choosing option 8. 

Visit Us

The Utilities Lobby is closed to the public. A 24-hour drop box is located at 3647 Cortez Road West, Bradenton, FL 34210 on the north side of the Administration building. 


All other business may be conducted over the phone, including opening new service by calling Customer Service, Monday through Friday, with the exception of holidays. Beware that the Utilities Customer Service Call Center is experiencing high call volumes. 

Contact Utilities at (941) 792-8811 and use the following extensions and emails for your specific issue:

  • Water Line Breaks: Ext 5268 
  • Backflow Questions: Ext 5267 or 5283  [email protected]
  • Landfill Questions: Ext 8001
  • Sewer Issues: Ext 5411
  • Reclaimed Water: [email protected] 
  • Water Color/Odor: Ext 5025
  • Meters: Ext. 5332